Privacy Policy

Privacy Policy Last updated: [18/03/2026] Welcome to Bulq.chat. At Brmja Tech LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and protect information when you use Bulq.chat, our platform, applications, or related services. Who We Are Bulq is a multi-tenant SaaS platform that helps businesses manage customer conversations, WhatsApp communications, marketing campaigns, automation, AI-powered chatbot workflows, support tickets, billing, subscriptions, and integrations with third-party services. Scope of This Policy This Privacy Policy applies to: Visitors of our website Customers who create accounts on Bulq Authorized users acting under customer accounts End users or contacts whose data may be processed by our customers through the platform In many cases, Bulq acts as a data processor on behalf of the customer, while the customer acts as the data controller for the information they collect, upload, or process through the platform. Information We Collect We may collect the following categories of information: A. Information you provide directly Name Company name Email address Phone number Account and login details Billing and subscription details Support requests and communications Any files, templates, messages, campaigns, contact records, or content you upload or create through the platform B. Information collected automatically IP address Browser and device information Operating system Usage logs and activity records Performance, analytics, and error data Cookies and similar technologies C. Information from third-party integrations When you connect your account with third-party services such as WhatsApp, Meta, payment gateways, webhooks, or other external services, we may receive and process information made available through those integrations, subject to the permissions you grant and the policies of those providers. How We Use Information We use information to: Operate and provide the platform and services Create accounts, authenticate users, and secure access Process subscriptions, invoices, and payments Enable messaging, templates, campaigns, automation, and chatbot features Improve performance, reliability, and user experience Provide technical support and customer communication Protect the platform from fraud, abuse, and unauthorized access Comply with legal and regulatory obligations Enforce our terms, policies, and contractual rights Customer Data and End-User Data Our customers may use Bulq to process data relating to their own contacts, leads, customers, or end users, including conversation records, message content, names, phone numbers, templates, communication history, and campaign-related information. In such cases, Bulq processes this data on behalf of the customer and according to the customer’s instructions. The customer remains responsible for: Having a valid legal basis for processing Obtaining all required consents and notices Complying with applicable laws and regulations Complying with Meta, WhatsApp, and other third-party platform policies Data Sharing We do not sell personal data. We may share information only in the following circumstances: With service providers that help us host, operate, secure, maintain, or improve the platform With payment providers for billing and payment processing With infrastructure, analytics, communication, and support providers With third-party services that the customer chooses to connect to the platform When required by law, court order, or lawful government request To protect our rights, systems, users, or security In connection with a merger, acquisition, restructuring, financing, or sale of assets Cookies and Tracking Technologies We may use cookies and similar technologies to operate the website, remember preferences, improve performance, analyze usage, and enhance security. You may control cookies through your browser settings, but disabling them may affect parts of the service. Data Retention We retain data only for as long as necessary to provide the services, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with legal or regulatory requirements. Retention periods may vary depending on the type of data, service, and applicable law. Data Security We implement reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure. International Data Transfers Your data may be processed or stored in countries other than your own. Where required, we take appropriate steps to ensure that such transfers are carried out in accordance with applicable law. Your Rights Depending on your location and applicable law, you may have the right to: Request access to your personal data Request correction of inaccurate data Request deletion of your data where applicable Request restriction of or object to certain processing Request data portability Withdraw consent where processing relies on consent To submit a privacy request, please contact us at: [Privacy Email] Third-Party Services The platform may contain integrations, links, or connections to third-party services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately. Children’s Privacy Bulq is not intended for children, and we do not knowingly collect personal data from children in violation of applicable law. Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the services after any update means you accept the revised version. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at: Brmja Tech LTD PO Box 4385, 16138877 - COMPANIES HOUSE DEFAULT ADDRESS, Cardiff, CF14 8LH ceo@brmja.tech support@bulq.chat